Terms and Conditions

Last updated: November 2025

Welcome to Kasio Baskin. By using our website or purchasing from our store, you agree to follow the terms and conditions below. Please read them carefully — they’re here to make your shopping experience clear, safe, and fair.

1. General Information

Kasio Baskin is an Australian-based music store offering musical instruments, audio gear, and accessories both online and in-store. When you visit our website or make a purchase, you accept these terms as part of your agreement with us.

2. Products and Availability

We do our best to make sure all product information, prices, and images are accurate. However, availability can change quickly. If an item you ordered becomes unavailable, we’ll contact you to offer a refund or a similar alternative.
All prices are shown in Australian Dollars (AUD) and include GST unless stated otherwise.

3. Orders and Payments

Orders can be placed through our website, by phone, or in person at our Sydney store. We accept major credit cards, PayPal, and direct bank transfers. Payments must be completed before items are shipped or collected. You’ll receive a confirmation email once your order is successfully placed.

4. Shipping and Delivery

We deliver across Australia using trusted courier services. Delivery times may vary depending on your location, but most orders arrive within 3–5 business days. You’ll receive tracking details once your order is dispatched.

5. Returns and Exchanges

If you change your mind, you can return most unused items within 14 days of purchase, provided they are in their original condition and packaging. To start a return, contact our support team at support@kasiobaskin.com or visit our store. Items damaged due to misuse or normal wear and tear may not be eligible for return or refund.

6. Warranties and Repairs

All instruments and equipment sold by Kasio Baskin come with a local manufacturer’s warranty. If your product develops a fault, please contact us — we’ll help with warranty claims, repairs, or replacements where applicable.

7. Privacy and Data Protection

Your personal information is handled according to our Privacy Policy, which explains how we collect, store, and protect your data.

8. In-Store Experience

Our store consultants are here to help you test, compare, and choose the right instrument. While every effort is made to ensure accurate advice, final purchase decisions remain your responsibility.

9. Limitation of Liability

Kasio Baskin is not responsible for indirect or accidental damages arising from product use. Our liability is limited to the cost of the product purchased.

10. Contact Us

If you have questions about these terms or your order, please contact us:
📧 info@kasiobaskin.com
📞 +61 2 6247 9111

By shopping with Kasio Baskin, you agree to these Terms and Conditions. We thank you for supporting local music and choosing a store that truly cares about every sound you create.